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Complaints and petitions
A spirit of competition invigorates business. But to avoid socially and
economically harmful excesses, there are rules of conduct for business. If you
believe or suspect you are being subjected to misconduct, you can find relevant
government services and contacts here.
There are 12 services for Complaints and petitions
Are you involved in administrative proceedings with the Federal Railway Authority (EBA) and need access to your procedural documents? Then you can apply to the EBA for access to your files.
Here you will find information on your rights and obligations regarding company formation, management and closure, and in particular on contract law and interest on arrears.
If the final price and price components of a flight booking are not shown or not shown transparently, you can file a complaint. This also applies if optional services are preset or prices are discriminated against on the basis of your nationality or place of residence.
If you suffer any disadvantages following a suspicious activity report or an internal report to your employer, you can lodge a complaint with the competent supervisory authority.
Cartels harm the economy as a whole and, above all, consumers.
If competitors coordinate their behavior on a market in order to restrict or eliminate competition, this is known...
If you are denied a flight booking or transportation on a booked flight due to a disability or reduced mobility, or if insufficient assistance is provided by the airport or airline in relation to your flight, you can file a complaint.
If you have information about violations in the financial services sector, you can contact the whistleblower office of the Federal Financial Supervisory Authority (BaFin) anonymously.
Are you in dispute with a bank or financial services company? Then under certain circumstances you can turn to the arbitration board of the Federal Financial Supervisory Authority (BaFin).
If you were not informed about the operating airline, or were not informed in good time, or if you were not offered alternative transportation or reimbursement of ticket costs in the event of a flight cancellation with a company classified as unsafe, you can file a complaint.
If your bank rejects your application for a basic account, does not provide you with sufficient support when switching accounts or does not charge a standard market fee, you can lodge a complaint with the Federal Financial Supervisory Authority or initiate administrative proceedings.
