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Consumer protection
Health risks can arise from facilities, products or food. It is the task of
consumer protection to identify these risks and thereby protect the health of
consumers.
If you want to use a new smoke flavoring in or on food, you must have it approved at European level. If approved, the smoke flavoring will be placed on the EU Community list of primary products.
Would you like to import foodstuffs that are legally marketed or manufactured in another EU Member State but deviate from German health protection regulations? Then you can apply for a general ruling.
A new plant variety that you have bred for food or feed can only be marketed for commercial purposes after completion of several years of cultivation testing by the Federal Plant Variety Office (BSA) and official variety approval.
Health claims on foods generally require authorization. You can apply for this authorization
via the European Commission's E-Submission Food Chain (ESFC) platform.
Novel tobacco products, for example heated tobacco products, may only be placed on the market if they have been approved. You can apply for approval from the Federal Office of Consumer Protection and Food Safety (BVL).
Is the approval of a variety marketed by you or other registered breeders expiring? Then you can apply to the Federal Plant Variety Office (BSA) for an extension of the approval.
In rare cases, cosmetics can trigger undesirable effects such as skin irritation. Information from consumers on this is important for authorities and manufacturers. Manufacturers or retailers must report effects with serious health consequences to the authorities.
Consumer rights and guarantees
Consumer rights in the event of defective products may arise from the statutory warranty or from a guarantee given.
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If the final price and price components of a flight booking are not shown or not shown transparently, you can file a complaint. This also applies if optional services are preset or prices are discriminated against on the basis of your nationality or place of residence.
If you want to set up a company in Germany, you must comply with certain regulations and requirements. Here you will find information on the obligations of fairness and transparency.
If you as an authority or youth welfare organization consider the content of a medium to be harmful to minors, you can apply to the Federal Agency for the Protection of Children and Young Persons in the Media (BzKJ) for an indexing procedure or initiate one.
If you are of the opinion that a bank or insurance company in the financial services sector has not behaved correctly towards you, you can lodge a complaint with the Federal Financial Supervisory Authority (BaFin).
If you as a company feel that your access to the railroad infrastructure is restricted, you can submit a discrimination complaint to the Federal Network Agency.
Cartels harm the economy as a whole and, above all, consumers.
If competitors coordinate their behavior on a market in order to restrict or eliminate competition, this is known...
Would you like to launch a food on the German market and are unsure whether it is to be classified as a novel food? Then you can apply to the Federal Office of Consumer Protection and Food Safety (BVL) for a consultation procedure.
As a manufacturer or importer of cigarettes, roll-your-own tobacco and water pipe tobacco, you must print text and image warnings on your cigarette and tobacco packaging. You can obtain the image files from the Federal Office of Consumer Protection and Food Safety.
If you were not informed about the operating airline, or were not informed in good time, or if you were not offered alternative transportation or reimbursement of ticket costs in the event of a flight cancellation with a company classified as unsafe, you can file a complaint.
Designations that can be interpreted as a health claim may be used without an approval procedure, provided that an approved health claim is attached. You can apply for an exemption from this regulation for traditional names.
As a pharmaceutical company, you must submit the product information texts to the Federal Institute for Drugs and Medical Devices (BfArM) via a specialist application once the procedure has been completed. The texts will be published.
Do you believe that a company has violated the German Investment Code? Then you can lodge a complaint with the Federal Financial Supervisory Authority (BaFin). You can use the general complaints procedure to do so.
As a customer of an Internet, mobile or fixed network provider, you can find out about your rights and submit inquiries and complaints to the Federal Network Agency.
