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Out-of-court proceedings and dispute arbitration
Arbitration need not be a detour in dispute resolution; rather, it can lead
directly to a solution. Court proceedings are often time-consuming, expensive and
stressful. Arbitration may avoid many of the risks and inconveniences of a court
trial.
There are 8 services for Out-of-court proceedings and dispute arbitration
If you experience difficulties or discrimination in your daily life due to federal agencies—for example, because of a lack of accessibility—you can contact the Mediation Office...
Are you involved in administrative proceedings with the Federal Railway Authority (EBA) and need access to your procedural documents? Then you can apply to the EBA for access to your files.
Legal guarantee of conformity for goods
A. Institute of the statutory warranty
Consumers have a right to expect that the goods they have purchased are free of defects.
If ...
If you file a complaint against a statutory social insurance provider with the competent supervisory authority, the authority will investigate the provider’s conduct for potential legal violations as part of its regulatory oversight and work to ensure that such violations are rectified.
If you are unable to reach an agreement with a postal service provider in the event of a dispute, the Federal Network Agency may mediate under certain conditions.
If you are in a dispute with your telecommunications provider, you can, under certain conditions, contact the Federal Network Agency’s Telecommunications Dispute Resolution Board. It can help resolve the dispute without having to go to court.
Are you in a dispute with a bank or a financial services company? If so, under certain circumstances, you can contact the Ombudsman’s Office of the Federal Financial Supervisory Authority (BaFin).
